Refund policy

RETURN & REFUND POLICY

At DriveFlow™, we want you to be completely satisfied with your purchase. That is why we offer a 30-Day Risk-Free Guarantee on all orders.

1. 30-DAY MONEY-BACK GUARANTEE
If you are not satisfied with your DriveFlow™ Smart Display, you have 30 calendar days from the date of delivery to request a return and full refund. To be eligible for a standard return, the item must be in its original condition, undamaged, and returned with all included cables, mounts, and original packaging.

2. 1-YEAR LIMITED WARRANTY
All DriveFlow™ displays come with a 1-Year Limited Warranty covering manufacturing defects, hardware failures, and technical malfunctions under normal usage. If your device stops functioning correctly within 1 year of purchase, we will send a replacement unit or issue a full refund free of charge.

3. HOW TO INITIATE A RETURN OR WARRANTY CLAIM
To start a return or claim your warranty, please contact our support team at info@driveflow.com .
• Your Order Number
• Brief description of the issue or reason for return
• A quick photo or short video showing the issue (for warranty claims)

Our customer support team will review your request and provide you with return instructions and the return warehouse address within 24–48 hours.

4. RETURN SHIPPING COSTS
• If the return is due to a defective or damaged product, DriveFlow™ will cover all return shipping costs or issue an immediate replacement.
• If the return is due to customer preference, change of mind, or accidental order, the customer will be responsible for return shipping costs.

5. REFUNDS & PROCESSING
Once your returned item is received and inspected, we will notify you via email. Approved refunds are automatically processed back to your original payment method within 3–7 business days.